Quality Management System

Our Quality Management System (QMS) has evolved from ISO standards to become a dynamic framework that governs every aspect of our operations. Key elements include:

• Process management and control systems
• Compliance
• Training
• Quality Assurance – auditing, analytics and management reviews
• Technology and infrastructure management systems
• Risk assessment and management system

We believe a strong QMS is essential for continuous improvement, process reliability, efficiency, knowledge management, and ethical conduct. For us, continuous improvement is a competitive advantage, and ethics are fundamental.

Quality Assurance

ARTLY AVIRAL INTERNATIONAL LLP has a dedicated Quality Assurance department, staffed by professionals from diverse disciplines and reporting directly to a board member. This ensures independence and accountability.

Functions of Our Quality Assurance Team

• Implementation of ISO-compliant quality systems
• On-line data verification
• Routine process audits
• Internal audits
• Internal quality checks
• Participation in proficiency testing programs
• Customer complaint resolution and feedback
• Staff training on quality systems

Standard Operating Procedures (SOPs)

ARTLY AVIRAL INTERNATIONAL LLP has developed over 100 SOPs to meet our stringent quality system requirements. The SOPs cover the following areas:

Safety

• Safety criteria

Sampling

• Sampling and sampling techniques
• Sample storage, transport, and disposal

Testing

• Product-based testing
• Quality of consumables and reagents
• Equipment use, maintenance, and calibration
• Test method selection and validation
• Measurement uncertainty

Documentation & Training

• Document control
• Training

Quality Assurance

• Quality assurance procedures
• Reference standard maintenance
• Calibration procedures and schedules
• Proficiency testing and inter-laboratory comparisons
• Internal quality control

Our Quality Improvement Program

ARTLY AVIRAL INTERNATIONAL LLP's approach to Total Quality Management integrates quality into every facet of our operations, focusing on:

• Customer delight
• Employee involvement in quality improvement
• Standardization of procedures
• Continuous employee training
• Maintenance of sample integrity
• Continuous improvement through customer feedback
• Internal client satisfaction